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Technical Communication: Process and Product, 8e by Sharon J. Gerson and Steven M. Gerson, provides a proven, complete methodology that emphasizes the writing process and shows how it applies to both oral and written communication. With an emphasis on real people and their technical communication, it provides complete coverage of communication channels, ethics, and technological advances. This edition includes information on dispersed teams, collaboration tools, listening skills, and social networking. Using before/after documents, authentic writing samples and skill-building assignments, the book provides a balance of how-to instruction with real-world modeling to address the needs of an evolving workplace.
- Sales Rank: #47338 in Books
- Brand: Gerson
- Published on: 2013-01-19
- Ingredients: Example Ingredients
- Original language: English
- Number of items: 1
- Dimensions: 9.90" h x .90" w x 7.90" l, 2.10 pounds
- Binding: Paperback
- 624 pages
About the Author
Sharon J. Gerson and Steven M. Gerson are dedicated career professionals who have a combined total of over 80 years teaching experience at the college and university level. They have taught technical writing, business writing, professional writing, and technical communication to thousands of students, attended and presented at dozens of conferences, written numerous articles, and published several textbooks, including The Red Bridge Reader (third edition, co-authored by Kin Norman), Writing That Works: A Teacher’s Guide to Technical Writing (second edition), Workplace Communication: Process and Product (first edition), and Workplace Writing: Planning, Packaging, and Perfecting Communication (first edition).
In addition to their academic work, Sharon and Steve are involved in business and industry through their business, Steve Gerson Consulting. In this business, they have worked for companies such as Sprint, AlliedSignal—Honeywell, General Electric, JCPenney, Avon, the Missouri Department of Transportation, H&R Block, Mid America Regional Council, and Commerce Bank. Their work for these businesses includes writing, editing, and proofreading many different types of technical documents, such as proposals, marketing collateral, reports, and instructions.
Steve also has presented hundreds of hands-on workshops on technical/business writing, business grammar in the workplace, oral presentations in the workplace, and business etiquette. Over 10,000 business and governmental employees have benefited from these workshops. For the past decade, Steve has worked closely with K—12 teachers. He has presented many well-attended, interactive workshops to give teachers useful tips about technical writing in the classroom.
Both Steve and Sharon have been awarded for teaching excellence and are listed in Who’s Who Among America’s Teachers. Steve is a Society for Technical Communication Fellow. In 2003, Steve was named Kansas Professor of the Year by the Carnegie Foundation for the Advancement of Education.
Their wealth of experience and knowledge has been gathered for you in this eighth edition of Technical Communication: Process and Product.
Most helpful customer reviews
3 of 3 people found the following review helpful.
Helpful and very relevant for both the class and workplace
By Brittany W.
I ordered this book for a Professional Research and Reporting course and it has been extremely helpful. In my class, we are required to compose memos, professional e-mails, letters, reports, and more. Every time I was confused or was not sure about an assignment, this book has been here to offer guidance and clarification when my instructor lacked in both. Highly recommended. It's not just another textbook you would buy and use 2 or 3 times then store on your bookshelf to collect dust. You will want to keep and use this book as a quick reference long after graduation and after you've been hired at a job.
1 of 1 people found the following review helpful.
For novice and advanced writers
By Hebrews 11.1
I got alot out of this book and really appreciated the clear steps to create different documents. This is a keeper book because you will use it for reference along the way.
0 of 0 people found the following review helpful.
Good book, bad delivery
By Kent E. Bogar
I had to get this book for my classes at school. I thought that the book was a good deal, but I would certainly not order from this seller again. The book took almost a month to show up, and my grades suffered because it took so long to get my book. I didn't even get a shipping number to see where my book was coming from or where it was.
I would be more amiable to the book if it hadn't dropped my grade a letter. Definitely not pleased.
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